Oracle's Siebel Customer Relationship Management (CRM) enables organisations to transform the customer experience. With solutions tailored to more than 20 industries, Siebel CRM delivers:

• Comprehensive CRM capabilities
• Tailored industry solutions
• Role-based customer intelligence and pre-built integration

Our Partnership Status

We have delivered Siebel solutions to our clients since 1996, and have consistently won Gold Star distinction for superior customer satisfaction. Every one of our onshore CRM consultants is Siebel-certified. In addition, many of our consultants have training and certifications for specific modules, such as Siebel Analytics. Over the course of the last decade, we have completed more than 140 successful implementations of the full range of Siebel solutions.

Our Relationship

We are one of the top global integrators for Siebel as measured against a variety of metrics: client satisfaction, percentage of consultants who are Siebel certified and the number of successful project completions. Additionally we are:

• Consistently ranked within the top 10 out of over 400 Siebel Integration partners for satisfaction ratings
• Referenceable with all of our Siebel clients (from over 140 Siebel engagements)
• One of Siebel's inaugural partners, having established a relationship in 1997
• Experienced in large scale pan-European and global Siebel programmes, including leveraging local deployments across wider geographic footprints
• Widely reputed for our rapid delivery of benefit, e.g. MTV 10 weeks concept to implementation, Freshfields 12 weeks concept to implementation, Vodafone 6 weeks from concept to implementation
• Experienced in all versions of Siebel (1.x; 2.x; 3.x; 98, 99, 6.x, 7.0, 7.5, 7.7) and their relevant upgrades
• Significantly providing ongoing reinvestment in tools, training, knowledge management and methodology for Siebel implementations

Project Experience

Whatever the project, we can deliver an implementation effectively and efficiently. Our experience ranges from rapid, six-week proof-of-concept deliveries to full-scale, multi-phased global engagements.

We also help our clients build on their existing technology investments by testing performance, user interfaces and data quality. From there, we can help devise solutions to both specific and general business challenges. Our extensive technological experience ensures that our clients receive a solution tailored exclusively to their needs.

Functional Solution Experience

Marketing:

• Marketing Analytics and Reporting
• Campaign Management and Segmentation
• Marketing Resource Management
• Event Definition and Management
• Campaign/Event Response Management
• E-mail Response
• Online Event Registration (eEvents)

Sales:

• Sales Force Automation
• Sales Contact Center
• Customer Order Management, Promotions and Pricing
• Sales Methodology Enablement (TAS, Miller Heiman, Enterprise Selling)
• Full Implementation of Opportunity-Quote-Order-Cash Processes
• Pipeline, Forecast and Revenue Management
• Field Sales
• Online Sales (eSales)
• Sales Analytics and Reporting

Service:

• Service Contact Center
• Field Service
• Service Request Management
• Internal Product Development Solutions (Change Request Management, Release Management)
• Contract Management
• Complaint Management
• Interactive Skill-Based Resource Matching
• Online Customer Service (eService)
• Service Analytics and Reporting

Technical Solution Experience

• Customer Master, Product Master and Data Quality
• Siebel integration methods (EIM, EAI, COM, External Business Components, Web Services)
• Integration using message-oriented middleware (Vitria, IBM MQ Series, webMethods, SeeBeyond)
• Integration with all major legacy platforms (SAP R3, SAP BW, Oracle Financials, JDE, BPCS, bespoke solutions)
• Integration with Microsoft Outlook and Lotus Notes
• Large-scale data migration from legacy systems with minimal downtime
• Implementations on all major platforms/operating systems including AIX, SunOS and Windows/NT Server
• Implementations on all major database management systems including Oracle, DB2 and SQL Server

Vertical Solution Experience

• Siebel Consumer Goods
• Siebel Communications
• Siebel Pharma, including Account Management
• Siebel Automotive
• Siebel Financial Services
• Siebel Professional Services
• Siebel Professional (SMB solution)

Our Siebel Firsts

We enjoy a reputation within the Siebel ecosystem for often being the first to market with implementations of innovative Siebel functionality. We stay ahead of the adoption curve and build expertise very quickly which can then be shared with clients:

• First to implement Siebel on a SQL server 7 database
• First full implementation of Siebel Data Quality
• First to implement the new Siebel Analytics platform in Siebel 6.3
• One of only three to deploy both Siebel replication management and localised translations on a global project
• First to develop connectors with third party systems such as Ariba, Blue Martini and Vignette
• First to implement Siebel SFA on a Palm device
• One of the first to implement Siebel on a wireless device
• One of the first to implement Siebel Sales Analytics 7.7