Business & Decision has worked with many DIP’s, Drug Action Teams and treatment providers and developed a multi-agency case management solution (Mi-Case) to assist them in their operations; to increase case management, demonstrate performance and enable best practice when sharing data. Mi-Case is a unique and powerful web-based case management solution that enables clients to be tracked through their cycle of interventions and maintain a continuity of treatment and/or attention.

Mi-Case can track and record key client information in relation to:

• Objectives, actions and outcomes of client meetings
• Treatment modalities
• Court appearances
• Arrests and prison sentences
• Identification of risks and issues
• Drug usage, prescriptions
• Other social care interventions
  

Mi Case enables the DIP to connect diverse processes, people and systems in its single web-based environment. Within this unifying environment, all stakeholders including police services, probation services, prison services and treatment agencies, can immediately access and share key client information. Key components of Mi-Case include:

Diary - A comprehensive, graphical and easy to use diary allowing staff and management to share appointment information. Each member of staff and each client has a diary which can be viewed by authorised staff (management being able to view group diaries).

To-Do Lists, Task-Lists and Prompts - Staff are automatically prompted to act on designated diary incidents such as new client referred, review required, risk highlighted, client drug tested, client released, etc. Most of these tasks appear in staff to-do lists and/or case managers to-do lists. Staff are also alerted when their presence is requested at a case or client meeting.

Client Database - Mi-Case includes a powerful and scaleable database, but which gives staff a very simple browser-based view of the client. This view allows authorised staff to drill down into any aspect of the client. It also enables the staff member to record any contact with the client such as substances used, risks assessed, follow up meetings arranged, objectives set etc., and capture subsequent outcomes.

Simple Administration & Management - The view of the client can be tailored at various permission levels. The administration section is essentially the steering consul of the application and is typically restricted by the DIP management. New users are added, old users are removed, the content of the drop down menus within Mi-Case are populated and users’ roles and permissions are set.

Powerful and Easy Reporting - Staff can report on information in any way they wish - popular options include:

• Hot button reports pulling information from Mi-Case and compiling it into the correct format for export to the NTA or Home Office

• Reports written by staff or IT and saved globally
• Complex reports written by IT staff in the SQL report writer within Mi-Case
• Complex reports written by IT’s existing report writing tools and applied directly to the database

For staff with no report writing knowledge, Mi-Case includes:

• An easy to use report writer with drag and drop functionality
• A snapshot report which summarises each client’s progress based on 5 key performance criteria, ranked using a traffic light classification. Staff can specify thresholds used to trigger a change in ranking.

The above core components give any multi agency framework the ability to provide real continuity of treatment and attention for a client across diverse agencies while maintaining security. It also allows the framework to report on the information effectively and organise staff to maximise their value and work towards service levels.

Additional modules are available to underpin the day to day operation of the DIP. These include

• DIR Forms with built in business rules for direct export to the Home Office
• DIR Activity
• DIR pdf. Printout generator
• DTR (Drug Test Recording)
• RoB (Restriction on Bail)
• Required Assessment
• NDTMS
• Prescription writer / printer
• Electronic pen interface
  

Key Benefits

• A large and powerful database making it very scaleable
• A web browser look & feel (including your logo’s & colour scheme) making it easy to use and popular with users & agencies
• No software needed at the user end, just an internet or network connection (most systems are hosted by us)
• Very secure with limitless access levels & encrypted data
• Industry standard making it simple to import data into (from DIRweb) or treatment providers databases
• Workflow alerts and prompts adding to real continuity of attention
• Data entry direct into system or via electronic versions of the forms you use
• Will run on basic hardware and across very limited bandwidth - some DIP’s use Mi-case over mobile phone connections for true mobility